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Post by Tanya Munroe on Aug 5, 2020 7:56:40 GMT -5
Some of you may be experiencing slow login or page loads this week, know that we are working on it! I'll update this thread when it's resolved. Thanks for your patience!
UPDATE 8/6 5PM EDT I have been logging in and out and pages loading this afternoon with no problems. Please let us know if you are continuing to have any trouble.
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Post by Tanya Munroe on Aug 27, 2020 13:00:33 GMT -5
UPDATE 8/27/2020 Our developer and host partners have identified what may be causing the sporadic slowdowns and are working on it. Thank you for hanging in there!
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Post by rnseacrist on Sept 1, 2020 10:40:15 GMT -5
Hi, Just wondering if connection problems were resolved yet? I have been trying to log into centering counts this morning with no luck....Thanks so much for your input!
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Post by Tanya Munroe on Sept 1, 2020 12:46:17 GMT -5
Hi, Just wondering if connection problems were resolved yet? I have been trying to log into centering counts this morning with no luck....Thanks so much for your input! While I haven't gotten the "all set" from the developers yet, I was just able to login twice with no delay. So the slowdown is sporadic, for better or worse. Thanks for letting me know and for trying! |
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Liz Stern
CHI Staff 
Posts: 146 
My job role is: Staff
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Post by Liz Stern on Sept 8, 2020 12:44:51 GMT -5
Tanya, I was wondering about the current status. I just got this message from one of the sites I am working with: "Is there a particular browser or interface that is preferred to prevent the CenteringCounts site from crashing? Is it being de-bugged at the CHI level? We're sustaining a fair amount of lost productivity as a result of the unreliable platform."
Is there a preferred browser other than NOT using Explorer?
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Post by Tanya Munroe on Sept 9, 2020 8:35:11 GMT -5
Nope, just don't use IE.
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Post by Tanya Munroe on Sept 11, 2020 12:38:16 GMT -5
Hopefully you are all noticing a much faster system this week! Updates have been implemented and our developer team will be keeping an eye on performances reports for the next few weeks to make sure nothing else needs tweaking. Have a great weekend : )
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Liz Stern
CHI Staff
Posts: 146
My job role is: Staff
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Post by Liz Stern on Sept 11, 2020 12:55:37 GMT -5
Yay! Nice news to start the weekend with. Thanks for the update Tanya!
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Post by Rachel L on Apr 13, 2021 12:28:46 GMT -5
Hi centering team! I need to reset my password, but the "submit" button consistently just has the arrows rotating stating "loading". Any ways to fix this?
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Post by dillon on Apr 13, 2021 12:35:30 GMT -5
Hi centering team! I need to reset my password, but the "submit" button consistently just has the arrows rotating stating "loading". Any ways to fix this? Let me check with our technical team, will get back to you. |
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Post by Rachel L on Apr 19, 2021 11:08:12 GMT -5
Hi centering team! I need to reset my password, but the "submit" button consistently just has the arrows rotating stating "loading". Any ways to fix this? Let me check with our technical team, will get back to you. Any resolution of this?? It's still a rotating arrow wheel on the "loading" button where it should say "submit" under the password reset page... I can't get in to do anything on Centering Counts. |
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Post by Rachel L on Apr 19, 2021 11:11:52 GMT -5
Let me check with our technical team, will get back to you. Any resolution of this?? It's still a rotating arrow wheel on the "loading" button where it should say "submit" under the password reset page... I can't get in to do anything on Centering Counts.  his is what I see on this page. And it never goes away. |
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Post by Tanya Munroe on Apr 20, 2021 8:29:42 GMT -5
Thanks for the screenshot Rachel, this is helpful! Our help team is looking into it, we'll keep you posted (via email as well). I hope all's well with you : )
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Post by Tanya Munroe on Apr 20, 2021 12:54:53 GMT -5
Any resolution of this?? It's still a rotating arrow wheel on the "loading" button where it should say "submit" under the password reset page... I can't get in to do anything on Centering Counts. his is what I see on this page. And it never goes away. Are you Edge browser my chance? Cross-posting this here from our IT expert: "A common theme I am noticing with the recent reports of issues is users reporting using Microsoft Edge. What isn't clear is if they're using the older version or the newer version (two very different browsers). There may be some compatibility issues with the older one. The error this user reported is the notification that their password expired and they need to change it. I got that myself when I logged in yesterday and it worked just fine for me. It seems to me that it may be a browser issue or perhaps a script being blocked. I would suggest trying Google Chrome or Firefox and see if the issue persists. If it works, I'd like to get more information about which version of Edge is being used so we can understand what the compatibility issue is or recommend not using it." |
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